rebate66 FAQ — Complete Answers for Malaysian Players

rebate66 uses SSL (Secure Socket Layer) encryption to ensure all data transmitted between your browser and our servers cannot be accessed by third parties. Personal information such as your name, phone number and payment details are stored in a database protected by multiple layers of security. The platform operates under an international licence that requires user data protection.

If you notice unusual activity such as logins from an unfamiliar device or your account balance changing without your authorisation, change your password immediately through the account settings page. Then contact the rebate66 customer support team via live chat or email so we can review your account activity logs and take appropriate action without delay.

An OTP (One-Time Password) is a one-time verification code sent directly to your mobile phone and is valid for one session only. rebate66 never asks players for an OTP code via live chat, email or phone call. If someone claims to be a rebate66 representative and asks for your OTP, it is a fraud attempt — do not share it and report it to us immediately.

Yes. rebate66 supports two-step verification, which adds an extra layer of security to your account. Once enabled, every login attempt from a new device will require a verification code sent to your mobile phone. We encourage all players to activate this feature through the account security settings page for stronger protection.

To protect your account, rebate66 limits concurrent active sessions. Logging in from another device will automatically end the previous device's session. This is to prevent unauthorised access. If you find your session has ended without reason, change your password immediately and contact our customer support.

rebate66 policy requires that the name on a player's account match the name of the bank account or e-wallet owner used for deposits and withdrawals. This is a measure to prevent money laundering and financial fraud. If the names do not match, withdrawal transactions may be delayed until identity verification is completed. Use your full name exactly as it appears on your identity card or MyKad.

rebate66 may request KYC verification at any time, particularly when a player makes a withdrawal above a certain limit, changes their payment method, or when the system detects any activity that requires further review. This verification is a standard procedure for platforms operating under an international licence, and it helps ensure the safety of all players.

All documents submitted for KYC purposes are stored in an encrypted system and can only be accessed by the authorised internal verification team. rebate66 does not share players' personal documents with any third party unless required by authorised authorities under our international licence. You may refer to our Privacy Policy for more information.

For identity verification, rebate66 accepts a valid Malaysian identity card (MyKad) or passport. For address verification, you may submit a utility bill, bank statement or any official document showing your current name and address. Make sure the photo or scan of the document is clear and all information is readable before submitting.

KYC (Know Your Customer) is an industry-standard procedure that helps online gaming platforms like rebate66 verify player identities, prevent fraud and meet international licensing requirements. While not all players need to go through KYC at the start, it becomes mandatory at certain levels to ensure the safety of all parties and smooth payment processing.

rebate66 does not charge any processing fees for deposits. The amount you put in is the full amount that will be credited to your gaming account balance. Please note that your e-wallet provider or bank may have their own fee policies that are separate from our platform — you are advised to check the terms of your respective payment provider.

The minimum deposit at rebate66 is RM30 for all available payment methods — including Touch 'n Go eWallet, DuitNow, FPX online banking, Boost, ShopeePay and crypto assets such as USDT, BTC and ETH. There is no difference in minimum limits between methods, making it easy for new players to get started.

Yes, rebate66 accepts deposits in crypto assets including USDT (Tether), BTC (Bitcoin) and ETH (Ethereum). This method suits players who prioritise privacy or are already familiar with crypto wallets. As with other methods, the minimum deposit for crypto is also RM30 at current value. The wallet address for the deposit will be displayed after you select the crypto option on the deposit page.

To deposit via FPX, log in to your rebate66 account, go to the Deposit page and select "FPX Online Banking". Choose your bank (for example Maybank, CIMB, Public Bank, RHB and others), enter the deposit amount (minimum RM30), then you will be redirected to your bank's online banking portal to complete the transaction. Once payment is successful, your account balance will be updated shortly.

There is sometimes a short delay between payment confirmation from the bank or e-wallet and the balance update at rebate66. Wait a few minutes and refresh the page. If the deposit still has not appeared after 15 minutes, contact rebate66 customer support via live chat and include proof of the transaction (a screenshot of the payment slip). Our team will review and resolve the issue as quickly as possible.

Withdrawals at rebate66 are typically processed in under 1 hour after the request is submitted and verified. The minimum withdrawal amount is RM50. Processing may take slightly longer if KYC verification is required or during periods of high demand, but our team always works to process all withdrawals as quickly as possible.

Live dealer games at rebate66 use high-quality video streams from real casino studios. A human dealer runs the game in real time — shuffling and dealing cards or spinning the roulette wheel — while you place bets through the game interface on your screen. This real-time interaction gives a more authentic experience compared to standard RNG (Random Number Generator) games.

Sic Bo is a dice game originating from Asia, popular among Malaysian players. Three dice are shaken in a covered container and placed on the table. Players place bets based on the outcome of the dice combination — for example the total sum, pairs or specific numbers. At rebate66, sic bo is played with a live dealer in a real casino setting via video stream.

Yes, all live table games at rebate66 can be played directly from your mobile phone or tablet without downloading any app. Our platform is optimised for mobile browsers, including Chrome and Safari on iOS and Android. Make sure your internet connection is stable to keep the video stream running smoothly during your gaming session.

In roulette at rebate66, players can place a variety of bet types. Outside bets cover red/black, odd/even and high/low number ranges — suitable for beginners. Inside bets cover a single number (straight up), pairs of numbers (split), or small groups of numbers — with higher payouts. The live dealer will explain the odds for each bet.

Yes, live baccarat at rebate66 uses standard 52-card decks (usually 6 to 8 decks combined) shuffled by the dealer in front of the camera. The card decks are replaced at regular intervals according to studio procedures to ensure fair play. Each session can be monitored live by players via video stream, giving full confidence in the transparency of every round.